Skip to Content

Policy and TC

  • We don't accept any return or exchange.
  • Unboxing parcel video is a must for claiming the return/refund.
  • For any case of return. We need an unboxing video from opening the parcel to end without any pause or edit.
  • Proper unboxing video is must for exchange of goods and it should be sent within 48 hours of receiving the parcel.
  • Once you are eligible for Exchange we will send you a Shipping Label from our side and you have to pack Damage items just like you received and send it to us.
  • In case of exchange/refund, If we don't have the same item, You can choose any other product from our collection or else we can refund you the amount .
  • In case if product is not available or while packing we got to know that it's damaged and wont be restocked again then our team will call you to replace the item or exchange color. And in case if you don't like any other option then you will get a credit note for that product which can be availed in your future purchase.


  • We deliver to Pan India. Our shipping partners are India Post and Professional courier.
  • Our standard shipping charges are Rs.40/- 
  • We provide free shipping of purchase above Rs.799/-
  • We usually handover the parcel to our delivery partner within 2 to 3 days of receiving the order (in some exceptional cases like natural calamities, strike , etc. it might get delayed and which will be communicated to you via email).
  • For shipping tenure we are completely dependent on our shipping partners.
  • Post confirming your order , tracking number will be provided via our official channels.
  • After Dispatch courier will be delivered within 7 to 9 Working days based on your location.(Working days don't include Saturday, Sunday or any Government Holidays).


These terms and conditions (“Terms”) govern your use of the website https://shiyajewels.com (“Website”) operated by Shiya Jewels (“we” or “us”). By using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use our Website.

  • Use of Website
    You may use our Website only for lawful purposes and in accordance with these Terms. You may not use our Website in any way that could damage our Website or interfere with any other party’s use of our Website.
  • User Account
    You may be required to create a user account in order to access certain features of our Website. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
  • Products and Pricing
    We reserve the right to change the prices and availability of our products at any time without notice. We make every effort to ensure that the prices on our Website are accurate, but we do not guarantee that they are error-free. We reserve the right to cancel any orders that are placed with incorrect prices.
  • Payment
    We accept payment through various payment gateways available on our Website. You agree to provide accurate and complete payment information when you make a purchase on our Website.
  • Shipping and Delivery
    We will ship your order to the shipping address that you provide. We will make every effort to deliver your order within the estimated delivery time, but we do not guarantee that delivery will be made within that time frame.
  • Returns and Refunds
    We have a comprehensive return and refund policy which is available on our Website. You agree to review and comply with our return and refund policy when you make a purchase on our Website.
  • Intellectual Property
    The content on our Website, including text, graphics, logos, images, and software, is the property of Shiya Jewels or its licensors and is protected by Indian and international copyright laws. You may not use, reproduce, or distribute any of the content on our Website without our prior written permission.
  • Links to Third-Party Websites
    Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party websites.
  • Disclaimer of Warranties
    We make no representations or warranties of any kind, express or implied, as to the operation of our Website or the information, content, materials, or products included on our Website. You agree that your use of our Website is at your sole risk.
  • Limitation of Liability
    We will not be liable for any damages of any kind arising from the use of our Website, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.
  • Indemnification
    You agree to indemnify and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third-party.
  • Governing Law and Jurisdiction
    These Terms shall be governed by and construed in accordance with the laws of India, and you agree to submit to the exclusive jurisdiction of the courts located in Mumbai.
  • Changes to these Terms
    We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our Website after we post any changes to these Terms constitutes your acceptance of those changes.

If you have any questions or concerns about these Terms, please contact us at shiyajewels@gmail.com